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Shared from Saga · AI signal
Operating modelRelevance · high2026-07-01
Deloitte·5 min read

Big Four are productizing AI into core platforms – raising client expectations for ‘always-on’ intelligent services

Professional ServicesFinancial Services

Deloitte announced a new “connected agentic intelligence” capability within its Omnia audit platform, positioning a unified AI agent network as the new standard for audit and assurance delivery. The launch builds on multi-year AI investment and is framed as a human-led, AI-powered model for core assurance services.

Why it matters for leaders
Client expectations are being reset by large competitors who now describe audits and advisory work as platform-enabled, AI-augmented services rather than people-only engagements. As commercial leader, you need a point of view on where you will emulate platformization and where you will differentiate through niche depth, sector specialization, or speed to insight using lighter-weight AI tooling.
Opportunity signal

Use your first AI MVP to turn a repeatable engagement type (for example, diagnostic, assessment, or recurring reporting) into something that looks more like a product: a named offering with embedded AI workflows, consistent outputs, and transparent service levels.

high
Risk signal

Without a credible narrative on how your firm’s services are AI-augmented, you risk buyers perceiving you as a legacy, people-only shop and using that to push down rates or disqualify you from platform-centric RFPs.

high
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