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Operating modelRelevance · medium2026-08-20
The Heller Report·6 min read

The Heller Report: How Enterprise Leaders Are Reframing AI Value for Stakeholders

TechnologyHealthcareManufacturingRetailProfessional Services

The August 20, 2026 issue of The Heller Report profiles how Zoetis is using a new AI value framework to stay ahead of competitors by tying AI initiatives directly to stakeholder outcomes and measurable business value. The newsletter highlights a broader pattern: leading CIOs and tech executives are redefining their roles from ‘AI implementers’ to stewards of AI value, translating technical possibilities into financial and customer impact that boards can understand.

Why it matters for leaders
For a technology strategy leader, this underscores that your AI narrative must start with value and stakeholders, not models and features. Your credibility in the boardroom will depend on whether you can frame AI initiatives through an agreed value framework that connects to growth, efficiency, risk reduction, and mission-critical outcomes.
Opportunity signal

Adopt or adapt an AI value framework similar to what Zoetis and other leaders are using, and make it the common lens for prioritizing and sequencing AI MVPs with the business and the board.

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Risk signal

Without a clear value framework, AI investments risk being seen as experimental spend; this makes it harder to defend budgets, attracts scrutiny from finance, and can lead to abrupt cancellations that damage your AI team’s credibility.

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